The Affordable Ticketing System for WordPress

Seamlessly integrated within your WordPress site, in 5 minutes.

Our first adopters

easy to integrate

The ideal solution for WordPress
E-commerce and Membership sites, batteries included.

saladil is a fully hosted ticketing system. It's an online application, just like GMail. Fast and reliable, it will not slow down your website, or use your server resources in any way.

#751

Answered

Hi there, Help me please!

reply customer from email Giovanni Panasiti

1 Hour ago

#751

Answered

Domanda sul prezzo

reply customer from email Giovanni Panasiti Full Stack Developer @ Fondazione Full Stack Developer & Co-Founder @ MonteDelGallo.com http://panasiti.me

1 Hour ago

Speed up your support activity

We provide tools to make your daily client support easier. Canned replies, Custom fields, Tags…. you have many weapons at your disposal, at a clear and all-inclusive pricing.

Painless WordPress integration

A simple, instant-satisfaction integration plugin is provided.

Get started in five minutes: place a shortcode on a chosen page and you're ready to go.

Integrated email workflow

When an agent replies to a ticket, a notification email is sent to the customer.
The customer can post a reply to the ticket just answering to the email.

You own your data.
Reliability and freedom

While saladil does not store data into your WordPress database, you're still in full control of your data. Export all your data if needed in JSON or CSV format

Make interaction with your customers actually work

saladil is a practical solution to handle support tickets for your business, creating an effective conversational channel with your customers. Keep customers happy while collecting quality feedback for your product development team.

about 6 hours ago
Shreyu N

Hi I have just installed your software on a new site and it is not loading on any page. Issue

about 4 hours ago Agent

Sales Manager

Jorge Sullivan

Before doing anything else, please enable this tool.

about 12 hours ago Super Agent

Petroleum engineer

Susan Wagner

Please download this version and let me know!

.ZIP

file.zip

2.3 MB

about 6 hours ago
Elizabeth Woods

I would recommend watching this video, eg this one let me know ;) Interesting

Instantly familiar

It's like e-mail on steroids...

Ideal for small business, saladil is the tool that doesn't stand in your way,
but helps you improve customer satisfaction, day after day. 

wordpress ticketing system fast
All Tickets
Unanswered 8
Assigned to me
Latest Replied
Your Custom View
Critical Issues
Status
Answered
Postponed
New
Needs Reply
Closed
EASY LIKE EMAIL

An Effective Conversational Channel

A practical solution to handle your support tickets for small business creating
an effective conversational channel with your customers.

Features

Exceed customer expectations with saladil

Custom Fields

Allow customers to add specific data fields to their support request

Canned Responses

Prepare and reuse  pre-made answers to popular questions.

Ticket Tags

Organize and easily retrieve your tickets as you're used to with email.

Custom Statuses

If you need to, you can add custom ticket statuses.

Guest Tickets

Allow also unlogged users to submit their enquiries.

Email Notification

Customers and agents are immediately informed when a ticket is updated.

Email Piping

Customers can just reply to notification emails to reply to their tickets

Access Management

You can limit agents to specific ticket categories to match their expertise.

Split Message to new ticket

Keep things tidy. If needed, you can create a new ticket from an ongoing conversation

Custom Views/Filter

Boost your productivity setting up custom views that show only ticket matching a specific query

Custom Categories

Organize separate spaces (sometimes referred as "rooms") to handle different ticket topics

Private Notes

Sometimes a ticket may require team work. Add private  notes for your team to the ticket itself

Smart and easy

The Instantly Familiar Helpdesk Ticketing System

saladil is the all-in-one platform that offers an effortless helpdesk service to efficiently 
manage your customer requests. 

NO CREDIT CARD REQUIRED

Let the journey begin.

No credit card required - 21day free trial

Price Locked!

 Early Adopters
All-inclusive Plan

$

$299

99.00

per Year

unlimited agents

unlimited tickets

Standard saladil Support

Enterprise


Get an individual contract for custom feature, on premise hosting, or very large projects.

Questions & Answers

Frequently Asked Questions

“ Marketing is really just about sharing your passion. ” — Michael Hyatt, NY Times Best Selling Author


What payments methods do you offer?

We accept all major credit cards via Stripe.
All payments are made at the beginning of a new billing cycle.

What happens to my data at the end of my trial period?

All data will be automatically erased after a 30 days grace period.

Will I be charged when my 21-day trial is up?

No. We don’t ask for a credit card to try Saladil, so we can’t charge you until you explicitly decide to become a customer. 100% your call, no surprises.

Can I add or remove an agent anytime?

Absolutely Yes,
SuperAdmin has full control over agent roles and capabilities.

Where is my data saved? Do I own my data?

While saladil does not store data into your WordPress database, you're still in full control of your data. Export all your data if needed in JSON or CSV format. Data is encrypted and securely stored on our cloud servers.

Will Saladil have any impact on my WordPress site?

We developed the WordPress integration plugin for Saladil from the grounds up with performance in mind. The plugin does not add  any CSS or JS file to your site. 

You can be 100% sure that your site's performance will not be affected in any way.

Why should I choose Saladil over a traditional wp support tickets plug-in?

Guess what. We built Saladil after quite a bit of experience with free and premium support plugins. We had enough of fixing security vulnerabilities, seeing scripts and styles loaded everywhere, sub-par login integration.

WordPress is a fantastic platform but sometimes it's not the best tool for every job. WordPress ticketing plugins may have several drawbacks for your specific application. First of all they will save a bunch of data on your WP database - and make use of your server resources. On another side, your support agents will have to login to your WordPress site. In general, the less plugins you run, the more secure and fast your site will be.

Why should I choose Saladil as an alternative to existing hosted support systems like freshdesk or zendesk?

There are many great hosted helpdesk products implementing an efficient way to handle your tickets - but most of them are just "too much". They are aimed at larger businesses who can afford a high monthly rate, unless you want to give up on essential features such as custom fields, or an in-depth integration with your CMS.

Saladil is a more lean solution aimed at small teams who want a simple, intuitive, low-friction way to handle support tickets, without breaking the bank.

How does Saladil integrate with WordPress? Will my users need to leave my website to open or manage tickets?

 Saladil does seamlessly integrate with your WordPress website. Just placing a shortcode in your "members area" page will display the form for submitting new support tickets, directly within your site.

Your users will not need to leave your website to handle tickets.

Do you have any other question?

If you want to ask us something else, we'll be happy to answer you.
Just email us at info@saladil.com

Ready to speed up your help-desk?

Sign up for saladil today

Start your 21-day free trial

No credit card required

No pressure