Our first adopters
The ideal solution for WordPress
E-commerce and Membership sites, batteries included.
saladil is a fully hosted ticketing system. It's an online application, just like GMail. Fast and reliable, it will not slow down your website, or use your server resources in any way.
Make interaction with your customers actually work
saladil is a practical solution to handle support tickets for your business, creating an effective conversational channel with your customers. Keep customers happy while collecting quality feedback for your product development team.
It's like e-mail on steroids...
Ideal for small business, saladil is the tool that doesn't stand in your way,
but helps you improve customer satisfaction, day after day.
An Effective Conversational Channel
A practical solution to handle your support tickets for small business creating
an effective conversational channel with your customers.
Exceed customer expectations with saladil
Allow customers to add specific data fields to their support request
Prepare and reuse pre-made answers to popular questions.
Organize and easily retrieve your tickets as you're used to with email.
If you need to, you can add custom ticket statuses.
Allow also unlogged users to submit their enquiries.
Customers and agents are immediately informed when a ticket is updated.
Customers can just reply to notification emails to reply to their tickets
You can limit agents to specific ticket categories to match their expertise.
Split Message to new ticket
Keep things tidy. If needed, you can create a new ticket from an ongoing conversation
Boost your productivity setting up custom views that show only ticket matching a specific query
Organize separate spaces (sometimes referred as "rooms") to handle different ticket topics
Sometimes a ticket may require team work. Add private notes for your team to the ticket itself
Let the journey begin.
No credit card required - 21day free trial
Frequently Asked Questions
“ Marketing is really just about sharing your passion. ” — Michael Hyatt, NY Times Best Selling Author
What payments methods do you offer?
We accept all major credit cards via Stripe.
All payments are made at the beginning of a new billing cycle.
What happens to my data at the end of my trial period?
All data will be automatically erased after a 30 days grace period.
Will I be charged when my 21-day trial is up?
No. We don’t ask for a credit card to try Saladil, so we can’t charge you until you explicitly decide to become a customer. 100% your call, no surprises.
Can I add or remove an agent anytime?
SuperAdmin has full control over agent roles and capabilities.
Where is my data saved? Do I own my data?
While saladil does not store data into your WordPress database, you're still in full control of your data. Export all your data if needed in JSON or CSV format. Data is encrypted and securely stored on our cloud servers.
Will Saladil have any impact on my WordPress site?
We developed the WordPress integration plugin for Saladil from the grounds up with performance in mind. The plugin does not add any CSS or JS file to your site.
You can be 100% sure that your site's performance will not be affected in any way.
Why should I choose Saladil over a traditional wp support tickets plug-in?
Guess what. We built Saladil after quite a bit of experience with free and premium support plugins. We had enough of fixing security vulnerabilities, seeing scripts and styles loaded everywhere, sub-par login integration.
WordPress is a fantastic platform but sometimes it's not the best tool for every job. WordPress ticketing plugins may have several drawbacks for your specific application. First of all they will save a bunch of data on your WP database - and make use of your server resources. On another side, your support agents will have to login to your WordPress site. In general, the less plugins you run, the more secure and fast your site will be.
Why should I choose Saladil as an alternative to existing hosted support systems like freshdesk or zendesk?
There are many great hosted helpdesk products implementing an efficient way to handle your tickets - but most of them are just "too much". They are aimed at larger businesses who can afford a high monthly rate, unless you want to give up on essential features such as custom fields, or an in-depth integration with your CMS.
Saladil is a more lean solution aimed at small teams who want a simple, intuitive, low-friction way to handle support tickets, without breaking the bank.
How does Saladil integrate with WordPress? Will my users need to leave my website to open or manage tickets?
Saladil does seamlessly integrate with your WordPress website. Just placing a shortcode in your "members area" page will display the form for submitting new support tickets, directly within your site.
Your users will not need to leave your website to handle tickets.
Ready to speed up your help-desk?
Sign up for saladil today
Start your 21-day free trial
No credit card required